Terms of Service
In today’s complex world of computers and technology, many mission-critical components and processes must work together flawlessly to create a functioning system. Due to this complexity, there is always a certain level of risk involved in computer repair, maintenance, and IT work in general. Depending on the repairs being undertaken, the risk factor varies. Every reasonable measure is put in place to ensure everything goes smoothly, and most of the time it does. However, understanding the risks involved is paramount. In the unlikely event that things go wrong, they may result in (but are not limited to) complete or partial data loss, irreparable damage to components, misdiagnosis of faulty parts, personal injury to the user, and damage to businesses.
By undertaking any work with JD Technology Services, you acknowledge the risks outlined above. JD Technology Services will not be held liable for any losses or damages resulting from the work performed or related activities. We make every effort to inform users about the risks involved in specific tasks before they are performed, but some issues may not be foreseeable.
Warranty
Repairs and work completed by JD Technology Services are covered by a 48-hour return policy. If the issue resurfaces within 48 hours, JD Technology Services will reassess the issue and attempt to re-diagnose it. If damage is deemed to be caused by the user, additional fees and charges for the diagnosis work will apply. JD Technology Services will not be liable for extra fees and charges, including but not limited to hardware and/or software purchases and labour charges required to resolve the issue in the event of a misdiagnosis or resurfacing issue.
Software
JD Technology Services partners with various software vendors to provide reseller software to our clients. All software is sold “as is” and is provided in accordance with the original terms and conditions set forth by the respective software vendors. JD Technology Services does not offer any additional warranties, guarantees, or representations beyond those provided by the software vendor.
Licence counts may be updated at any time in response to client requests. For example, if a client requests the creation of a new user, JD Technology Services will automatically assign an additional licence to the client’s monthly package. Pro-rated licence charges will apply for the current billing cycle. By engaging our services, you grant JD Technology Services full authority to manage and adjust software licences as necessary based on your requests.
Hardware Warranty
Hardware purchased from JD Technology Services retains the original factory warranty provided by the manufacturer. For warranty claims, please contact JD Technology Services directly. We will maintain warranty information on file to assist with any claims.
While the manufacturer’s warranty will cover eligible items, JD Technology Services may charge for our time and labour when assisting with warranty claims, depending on the nature of the issue and the level of support required. Clients are encouraged to contact us with any questions regarding warranty claims, potential charges, or claim procedures.
Managed Services Packages
JD Technology Services offers Managed Services Packages designed to provide clients with a comprehensive range of IT support services. These packages typically include software licences for a capped number of users, as specified in the client’s package, along with a designated number of monthly support hours.
Support hours are provided on a non-accrual basis, meaning they do not roll over or accumulate from month to month. We encourage clients to utilise their support hours each month to maximise the value of their package. Additional support hours beyond the package allocation will be charged at JD Technology Services’ prevailing support rates.
Support hours are subject to a fair-use policy. JD Technology Services reserves the right to exercise discretion in determining whether additional support hours are required on a case-by-case basis.
Managed Services Packages are subject to a 12-month contract term, with payments due on a monthly basis. Clients may cancel their package at any time; however, if cancellation occurs within the initial 12-month period, an early termination fee will apply. This fee will be calculated based on the remaining contract term and the services provided to date.
Web & Email Hosting
The internet is an invaluable tool for conducting business. JD Technology Services empowers businesses to use this technology effectively. We have measures in place to keep websites running 99.9% of the time, including 24-hour server monitoring, redundant infrastructure, and daily backups. Even with redundant technologies, minor outages will still occur from time to time. These outages may be caused by scheduled or unscheduled maintenance, periodic upgrades, environmental disasters, etc. By engaging in hosting services provided by JD Technology Services, you acknowledge that some outages are unavoidable. JD Technology Services will not be liable for personal or business losses of any kind due to outages or data loss. Some websites built by JD Technology Services contain software licenses purchased through our developer channels, which usually remain the property of JD Technology Services. If a website is transferred to a new host, you may need to purchase a new software license.
Domain Shield
JD Technology Services offers a Domain Shield service designed to safeguard your business from disruptions and potential losses resulting from domain expiry, unpaid invoices, or neglected registration details. We have observed instances where businesses have permanently lost their domain names due to lapses in domain management. Our Domain Shield service is intended to mitigate this risk and provide you with ongoing security and peace of mind.
Under this service, JD Technology Services will act as the registered holder and administrative contact for your domain name. We will manage all aspects of the domain registration, renewal, and maintenance on your behalf. This arrangement ensures that your domain name remains active and operational, preventing accidental lapses and reducing the risk of domain-related outages.
Clients who opt into the Domain Shield service acknowledge and agree that JD Technology Services will retain control and administrative authority over the domain name for the duration of the service. Domain management fees will be billed as part of the ongoing service agreement. If you wish to transfer your domain away from JD Technology Services, a transfer process will be facilitated upon request, subject to the settlement of any outstanding fees.
Our goal is to ensure your domain remains secure, operational, and free from administrative oversight issues, providing your business with uninterrupted access to its online presence. If you have any questions about our Domain Shield service, please contact us.
Retained Access
JD Technology Services may, with your express permission, retain administrative access to your software, systems, and platforms to facilitate efficient ongoing management, support, and issue resolution. This retained access is primarily provided to clients under our Managed Services Packages but may also apply to non-managed services clients where administrative oversight is necessary to deliver our services effectively.
By granting JD Technology Services administrative access, you acknowledge and agree that this access is maintained to ensure timely support, perform system updates, manage user accounts, troubleshoot technical issues, and fulfil other administrative tasks as required. This access allows JD Technology Services to provide proactive support, reduce downtime, and streamline the management of your IT environment.
Retained access may include, but is not limited to, the ongoing retention of remote access to computers, servers, and other systems within your business. Remote access is facilitated using secure, industry-standard remote management tools to ensure system integrity and security at all times.
All login credentials and access details provided to JD Technology Services will be stored securely using industry-standard encryption and password management systems. Access credentials and remote access tools will be treated as strictly confidential and will only be used by authorised personnel for the purposes of administering and maintaining your systems. JD Technology Services will not share, disclose, or misuse access credentials under any circumstances.
You retain full ownership and ultimate control over your systems. Upon written request, JD Technology Services will relinquish administrative access, remove remote access capabilities, and securely delete all stored credentials, subject to the settlement of any outstanding fees or obligations. Please note that the removal of administrative or remote access may impact the efficiency and effectiveness of the support and services we can provide.
JD Technology Services upholds strict confidentiality and security standards when accessing client systems. All access will be used solely for the purposes of system administration, maintenance, and support, and will not be used for any other purpose without your explicit consent.
If you have questions regarding retained administrative or remote access, security practices, or wish to discuss access arrangements, please contact JD Technology Services.
Deposit & Payments
Certain jobs require a monetary deposit before commencement, which is non-refundable. JD Technology Services will notify clients if a deposit is required during the quotation process. All jobs require payment in full before the release and return of the client’s goods (including physical and digital), unless another agreement is made prior to commencement. For business services, payments are usually due within 10 days of invoicing. Failure to pay an invoice within 10 days may incur a late payment fee, which will be calculated on a case-by-case basis.
Ad Hoc Services
For clients who are not covered under a Managed Services Package, JD Technology Services applies a minimum charge of 30 minutes for any work undertaken, regardless of the actual time spent resolving the issue. This minimum charge ensures we can efficiently allocate our resources and provide timely support to all clients.
Additionally, for any on-site services or urgent priority work, a service fee will be applied in addition to the time-based charges. This service fee covers the costs associated with travel, priority scheduling, and rapid response to urgent matters.
Fees and charges may vary depending on the nature and urgency of the work. We encourage clients to contact JD Technology Services if they require clarification on potential fees before work is commenced.
By engaging our services, you acknowledge and agree to these minimum fees and service charges. If you have any questions regarding this policy or would like to discuss your specific needs, please contact JD Technology Services.
Travel Policy
For jobs within Wodonga, travel fees are typically not applied. However, most jobs outside of Wodonga will incur a travel charge, calculated at the standard hourly rate specific to the job type. Depending on the nature and urgency of the service, either a Residential or Commercial Service Call fee may also be applied. As no two jobs are identical, pricing may vary even within our standardised structure. If you’re uncertain about the costs for a particular service, feel free to request a verbal or written estimate, or a formal quote for the work to be completed.
Bookings & Cancellations
JD Technology Services reserves the right to charge a fee for cancelled bookings and appointments, decided on a case-by-case basis to cover prior preparation and other costs. We understand that life is unexpected and sometimes cancellations are unavoidable. Cancellation fees will be waived in most circumstances where reasonable notice is given.
Transparency
JD Technology Services prides itself on transparency. We make every effort to communicate openly and honestly with clients. As far as possible, technical jargon will be broken down and explained to help users understand the issues and risks involved with complex technology. Our aim is to create an open environment where you feel comfortable and assured throughout the entire process. You are invited to give suggestions and ask questions. JD Technology Services will make every effort to accommodate all clients and does not discriminate.
Reciprocal Agreement
By entering into a client relationship with JD Technology Services, you agree to the terms of our Reciprocal Agreement. This agreement is in place to protect both the client and JD Technology Services and outline the terms and expectations for both parties. It is of utmost importance that the actions of both parties reflect the terms below when communicating throughout the entire client relationship. You hereby agree to:
• Always act with integrity
• Communicate openly and honestly
• Listen and communicate with respect
• Respond in a timely manner
• Demonstrate patience and understanding
• Never discriminate
• Respect personal and business boundaries
JD Technology Services reserves the right to terminate a client relationship at any time if we believe a client has breached any of our terms or policies. All paid invoices will be non-refundable, and all accounts and communications between parties will be terminated immediately. JD Technology Services will provide written notification of client relationship termination, which cannot be revoked under any circumstances.
Contact Details
Your contact details entered on our website may be used to get in touch with you. JD Technology Services may also contact you in the future with occasional follow-up surveys and marketing material. Your data will not be shared with any third parties and will be retained for future customer records. If you wish to have your data removed, please email contact@jdtech.com.au.
Changes to Terms and Conditions
The Terms and Conditions outlined above may change at any time without notice. We encourage you to review this page periodically for updates. By continuing to use our services after any changes are made, you agree to be bound by the revised Terms and Conditions.
By using our services, you agree to these Terms and Conditions. If you have any questions or concerns, please contact us at contact@jdtech.com.au.
